Effective Date: April 3, 2025
1. Introduction: Welcome to The Phoenix Asheville. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or attend our retreats and events.
2. Information We Collect: We may collect the following types of information:
• Personal Information: Name, email address, phone number, mailing address, and payment details when you book a service or event.
• Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent on our site.
• Communication Data: Any messages or inquiries you send us via email, contact forms, or social media.
• Transaction Data: Payment details processed securely through encrypted third-party payment services.
3. How We Use Your Information: We use the information we collect to:
• Provide, operate, and improve our services and website.
• Process bookings, payments, and registrations for retreats or events securely.
• Respond to inquiries and provide customer support.
• Send updates, promotional content, and newsletters (you can opt out at any time).
• Maintain security, prevent fraudulent activities, and comply with legal obligations.
• Analyze usage trends to enhance user experience.
4. Sharing Your Information: We do not sell or rent your personal information. However, we may share your information with:
• Service Providers: Third-party vendors assisting in payment processing, event organization, and marketing. These providers are contractually obligated to protect your data and only use it for the intended purpose.
• Legal Compliance: Authorities if required by law, to enforce our policies, or to protect our rights and safety.
5. Data Security and Retention: We implement appropriate security measures, including encryption and secure payment processing, to protect your information from unauthorized access, alteration, or disclosure. While we take all reasonable precautions, no method of data transmission is completely secure.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes.
6. Cookies and Tracking Technologies: Our website may use cookies to enhance user experience, analyze traffic, and personalize content. You can manage or disable cookies through your browser settings. Some third-party cookies may also be used for analytics and marketing purposes.
7. Your Rights and Choices: You have the right to:
• Access, update, or delete your personal information.
• Opt out of marketing communications by using the “unsubscribe” link in emails or contacting us directly.
• Request details about how we use your data.
To exercise these rights, please contact us at [email protected].
8. Third-Party Links: Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal data.
9. Changes to This Privacy Policy: We may update this policy from time to time. Changes will be posted on this page with an updated effective date. If significant changes occur, we will notify users via email or website notifications.
10. Contact Us: If you have any questions about this Privacy Policy, please contact us at: [email protected].
